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Claim a refund for a delayed or cancelled service

Cancelled or badly delayed bus, train or ferry

Prefer to hand it off?

An autonomous agent can draft the letter, send it (with your approval), and chase the council until it's resolved.

Let's claim that fare back. Which service was cancelled or delayed, where and when, and what did you pay? Tell me if it cost you anything extra too, like a taxi or a missed connection.

Attach a photo of your notice, signage, or receipts (click the clip or drag and drop). General information, not legal advice. Enter to send, Shift+Enter for a new line.

Your rights

Consumer Guarantees Act 1993
A paid trip is a service that must be provided with reasonable care and skill and be fit for purpose. If it's cancelled or seriously delayed, you may be entitled to a refund or compensation for reasonable losses.
The authority's published service standards
PT authorities publish punctuality/reliability commitments; failing them supports a claim for the fare you paid.

Who to contact

Your region's public-transport authority (e.g. Auckland Transport, Metlink, Metro, or your regional council's bus service).

Timing

Claim within about 30 days while the service records are fresh.

Refund is an independent service. It is not affiliated with, endorsed by, or connected to any council, transport authority or government agency. It provides general information and document drafting to help you exercise your rights, this is not legal advice. For complex or high-value matters, talk to a lawyer or your free local community law centre.