Don't just pay it.
We'll fight it.
Snap a photo of your ticket. Refund reads it, builds your case, and chases the council for you. You only pay if it wins.
or see how it worksNo win, no fee · No lawyers · Every council in NZ · Under 2 min
How it works
Upload your notice.
The agent does the rest — watch it work.
- Reading your notice
Fine, plate and date, captured
Finding who issued it
The right council or operator
Building your case
Citing the rules that apply
Lodging the challenge
Through the official channel
Chasing the outcome
Following up until it's resolved
Keeping you posted
Updates by text and email
What we fight
We handle the lot
Whatever the fine, the agent knows how to fight it.
Parking tickets
Bus & transit lanes
Tow & impound fees
Smartcard overcharges
Fare-evasion notices
Cancelled & delayed trips
Pothole & road damage
Broken meters & unclear signs
Not on the list?
Tell us what to fight next.
Got a different kind of fine or refund in mind? Say the word — we're adding new powers all the time.
Nationwide
We take them all on, while you sit back
Refund is nationwide. Hover over your city to see who the agent handles there.
Your region
Auckland
Parking & fines
Public transport
State highways & tolls
Councils, PT operators, smartcards & NZTA — the agent works out who issued your fine and takes it on through the right channel.
Pricing
No win. No fee. No catch.
Nothing upfront. If Refund wins, we keep just 25% of what you save (minimum $5). If we don't, you pay absolutely nothing.
If we win
Drag to see how much Refund saves you
You keep
$90
Refund's fee
$30
If we don't
$0
Nothing to pay.
No fee, no subscription, no catch.
FAQ
The honest answers
Nothing to start. If the agent wins money back or off your fine, we take 25% of what you save (minimum $5). If it doesn't win, you pay nothing at all.
Parking tickets, bus and transit-lane camera fines, tow and impound fees, smartcard overcharges (HOP, Snapper, Bee Card, Metrocard), fare-evasion notices, refunds for cancelled or delayed trains and ferries, pothole and road-damage claims, and fines from broken meters or unclear signage.
Yes — nationwide. The agent works out the right council, transport operator or authority for wherever you got the fine, from Auckland to Invercargill, and contacts them through the correct channel.
Once you approve, it lodges your case with the council under your name, tracks every deadline, and follows up and escalates on its own — you don't have to chase anything or re-approve routine steps.
You'll see every step in-app, and we email you when something changes — when it's lodged, when the council replies, and when there's an outcome. If a decision needs you (like accepting an offer), the agent stops and asks.
No — no one honestly can. What we do is build the strongest, properly cited case for your situation and push it as far as it can go. If it's warranted, the agent can escalate to the District Court or Disputes Tribunal. Refund gives general information and drafts documents to help you exercise your rights — it's not legal advice.
Your agent is ready.
Are you?
Snap the ticket. We'll take it from there — and you only pay if it wins.
No win, no fee, no catch