How to dispute a road toll charge in New Zealand

NZTA Waka Kotahi, which operates New Zealand's toll roads (the Northern Gateway, Tauranga Eastern Link and Takitimu Drive) and issues toll payment notices.

Dispute within 28 days of the issue date on the toll payment notice. A liability transfer (someone else was in charge of the vehicle, or it was stolen) must be made by statutory declaration that NZTA RECEIVES within that 28-day window — the deadline is receipt, not posting.

It's lodged through a written dispute to NZTA Waka Kotahi's Toll Road Operations team (and, for a liability transfer, a witnessed statutory declaration returned by email or post).

• The notice number, trip date and which toll road
• The toll amount and any administration fee
• Why you shouldn't have to pay (sold, stolen, already paid, wrong plate)
• Any proof you have (sale, receipt, police report)

Evidence that helps: Proof of sale / change of ownership (if you'd sold the vehicle); The full name and address of the person in charge of the vehicle — NZTA's form states it cannot process a declaration without at least those two details; A copy of the Police Complaint Acknowledgement form (if the vehicle was stolen) — NZTA's declaration form asks for this specifically; A witness for the statutory declaration: a Justice of the Peace, solicitor, Registrar or Deputy Registrar of a Court, or another person authorised under the Oaths and Declarations Act 1957. Sign it in front of them, not before.; Your toll payment receipt or bank statement (if it was already paid); The toll payment notice itself.

Land Transport Management Act 2003 (tolling — toll liability & relief)

NZTA's toll roads are established and tolled under this Act, and the vehicle's registered person is liable for an unpaid toll. But the registered person is NOT liable where another person was in charge or control of the vehicle, or the vehicle was stolen, AND they provide a sworn statement / statutory declaration to that effect (giving the driver's name and address) to the toll operator within 28 days of the toll payment notice. That is the primary statutory route — use it only where the facts are true. NZTA's own declaration form warns that under this Act a person is liable on conviction to a fine not exceeding $500 for making a statement in a statutory declaration knowing it to be false or misleading, and that a false declaration may also be an offence under s 111 of the Crimes Act 1961. Never suggest a declaration the user cannot honestly swear.

Toll payment notice & administration fee (NZTA toll road terms)

If a toll isn't paid in the allowed window, NZTA issues a toll payment notice adding an administration fee (currently $4.90 per notice), with 28 days to pay. The toll or fee can be challenged where the notice is simply wrong — wrong plate, the vehicle was sold, the toll was already paid, or a duplicate notice — and a fee waiver can be requested as a matter of discretion where the toll was paid promptly and in good faith. Frame a waiver as a request for discretion, not an entitlement.

Escalation — Land Transport Act 1998 + Summary Proceedings Act 1957, s 21

If an unpaid toll is escalated to an infringement, it is enforced under the Land Transport Act 1998, and you can then require the matter to be heard in the District Court on the papers (s 21) without attending. The statutory declaration of non-liability is the first route; the court hearing is the backstop.

• You'd sold or transferred the vehicle before the trip (liability transfers with a statutory declaration naming the buyer)
• Someone else was in charge of the vehicle (a statutory declaration with their name and address transfers liability)
• The vehicle or its plate was stolen or cloned at the time of the trip
• The toll was already paid and you have the receipt
• Wrong vehicle, plate, date or toll road on the notice
• A duplicate or repeated notice for the same trip
• The administration fee is disproportionate where you paid the toll promptly and in good faith

Only raise what genuinely happened — honest, well-evidenced grounds work best.

If the authority won't budge, the dispute can be put to the District Court on the papers under section 21 of the Summary Proceedings Act 1957 — decided in writing, with no hearing to attend.