New Plymouth / Taranaki
Fines & refunds in New Plymouth / Taranaki
Parking is handled by New Plymouth District Council, public transport by Citylink (Taranaki Regional Council) (the Bee Cardsmartcard). Here's how to push back on each kind of notice or claim.
Appeal a parking ticket
New Plymouth District Council · Unfair council parking infringement
Read the guide 🚌Dispute a bus or transit lane fine
New Plymouth District Council · Camera-issued bus, transit (T2/T3) or special-vehicle lane fine
Read the guide 🚛Challenge a tow & impound fee
New Plymouth District Council · Towage and storage fees after a council tow
Read the guide 💳Fix a transport-card overcharge or get a refund
Citylink (Taranaki Regional Council) · AT HOP, Snapper, Bee Card or Metrocard errors
Read the guide 🚆Claim a refund for a delayed or cancelled service
Citylink (Taranaki Regional Council) · Cancelled or badly delayed bus, train or ferry
Read the guide 🎫Respond to a fare evasion infringement
Citylink (Taranaki Regional Council) · Infringement issued by a public-transport officer
Read the guide 🕳️Claim for damage caused by the roads
New Plymouth District Council (or NZTA Waka Kotahi for a state highway) · Pothole / road-defect damage, or a trip & fall on a footpath
Read the guideGot a notice in New Plymouth / Taranaki?
Snap a photo and our agent reads it, works out who handles it and your grounds, then chases the result.
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Refund is an independent service. It is not affiliated with, endorsed by, or connected to any council, transport authority or government agency. It provides general information and document drafting to help you exercise your rights, this is not legal advice. For complex or high-value matters, talk to a lawyer or your free local community law centre.
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